As one of the leading travel management companies of India, Lufthansa City Center Travels & Rentals is renowned among the travellers due to decades long experience and robust support strength across various business travel verticals. From business travel planning and end-to-end travel arrangement to emergency travel service and MIS reporting, our system of travel support is aimed towards the safety and comfort of our travellers.
With our network of international suppliers across the world and latest travel technology and tools we are finely equipped to offer emergency travel service within and across boundaries of India.
What kind of emergency travel services we offer?
Our emergency travel support is widespread across the three steps of travel management i.e. pre travel, during travel and post travel. The prominent features are as follows –
a.     24/7/365 call center support – Our expert call center executives are working 24/7 in multiple shifts to offer essential services to our business travellers.
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b.     Issuance & Reissuance – The situation of booking, cancellation and rebooking is very common in the field of business travel. We have been handling the bookings of air travel, hotels, car rentals, international railways efficiently for the last few years and can offer instant solution to such issues.
c.     Corporate deals – With our year-round bulk booking system we can offer best corporate deals to our travellers in air fares, hotels and cars. For last minute bookings or emergency bookings we offer similar travel support to our patrons.
d.     Issuance of low-cost airlines – We have a vast repository of airlines across the world and that is the reason we can offer low-cost fares in multiple routes compared to others. Our travel experts are capable to issue them at any stage of your travel.
e.     Managing Refunds – This is one of the significant features of our travel services. Effective management of refunds have earned us loyal travellers over the years as we can expedite the refund process in a fast and seamless manner.
f.       MIS Reporting – In cases of emergency reporting, our advanced system of data and analytics can be provided based on various metrics required. We have a process of constant updation of travel data that enables us to offer services faster.
What values do we bring in for our travellers?
We bring in a complete and one stop solution for emergency travel issues. Our services are technologically updated and fast that ensure convenience at every level.
·        24/7 emergency travel assistance to ensure maximum safety
·        Competitive pricing and transparency on air fares, hotels and car rentals
·        Centralized key account management for faster processing
·        Easy and quick travel policy compliance
·        Monthly customized MIS reports based on various parameters
·        Local tax-compliant invoicing
·        Centralized duty-of-care
What are the modes of our emergency travel services?
Our emergency travel support is available on both offline and online modes.
Offline service – Our travel experts are always ready to discuss with you in person and offer solutions on various issues like determining convenient travel routes, offering best airfares, best hotel choices available in your destination, steps of completion of documentation and all other details that are required to fulfill your travel needs.
Online services - Our online services are also available in parallel to the above. You need to mail us your requirements at corporatehelpdesk@travelsandrentals.com with your personal details like name, address, contact number, email id etc. and we will get back to you with possible solutions on your travel needs. In addition to that we have an online booking platform that enables you with self-booking capability, choices on airlines and fares, hotels and much more. You can explore yourself and book based on your requirement without any external assistance.
What is the coverage of our emergency travel service?
Our emergency travel service is widely available in both domestic and international locations. Being a strong franchise of a world class travel brand - Lufthansa City Center, we can reach out to maximum international destinations and offer services to our travellers. Our real time data elevates the travel experience and awareness of our travellers to make better decisions during travel. We offer constant updates on flight timings, delays, cancellations, weather and climate changes and any sort of unrest in the destinations.
Conclusion:
We have discussed in detail about our varied travel services, modes of operation and coverage of our emergency travel services. That is how we have been making solid impact since decades with our experience and insights on travel industry. We have travellers with us travelling for various business purposes and leisure across Asia Pacific, Middle East and Africa regions. If you are willing to experience our offerings, connect with us through +91 98368 37372 or info@travelsandrentals.com
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